PT Customer Service Representative

$31,200 - $31,200/Yr

Planet Fitness - West Springfield, MA

Part-time - Entry Level

West Springfield, MA

101-250 employees

Amusement, Gambling, and Recreation Industries

About the position

The Part-Time Customer Service Representative at Planet Fitness is responsible for delivering exceptional customer service to members and guests, ensuring a welcoming and supportive environment. This role involves various tasks such as answering phones, greeting members, processing purchases, and promoting fitness classes, all while maintaining a clean and safe club atmosphere. The position offers opportunities for growth and development within the company, emphasizing a judgment-free fitness experience.

Responsibilities

• Provide superior customer service to Planet Fitness members, prospective members, and guests.
• Answer phones in a friendly manner using an information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote unique fitness instruction classes (PE@PF) to active and new members.
• Ensure a clean, sanitized, and safe club environment.

Requirements

• Customer service experience
• High school diploma or GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Benefits

• Growth opportunities
• Competitive pay with scheduled hourly increases
• Shift-differential pay for select shifts
• Paid time off (PTO) for all employees
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member