PT Financial Center Service Representative

Spencer Savings Bank - Lyndhurst, NJ

Part-time - Entry Level

Lyndhurst, NJ

Credit Intermediation and Related Activities

About the position

The Financial Center Service Representative (FCSR) plays a crucial role in providing exceptional customer service while processing various financial transactions at Spencer Savings Bank. This part-time position involves managing a cash drawer, preparing daily paperwork, and engaging with clients to identify their needs and refer them to appropriate services. The FCSR is expected to uphold the bank's compliance and operational policies while contributing to a positive customer experience.

Responsibilities

• Operates a teller window to process all types of banking transactions including deposits, withdrawals, payments, buy/sell cash and cashier's checks.
• Responsible for providing a consistent extraordinary client experience by executing on Spencer's customer service behaviors.
• Researches and resolves all transaction errors that occur and engages management support when needed.
• Executes the internal sales process by engaging the customer in conversation during the customer transaction to identify needs and refers them to the platform.
• Operates within the confines of the bank's compliance and operational policy and procedures.
• Diligently completes all necessary paperwork such as CTRs, SARs etc… accurately and in a timely manner.
• Assists Assistant Financial Center Manager with end-of-day branch proof tasks including ATM and Vault.
• Participates in internal and external branch events as well as local community events.
• Must be able to work a flexible hourly schedule as requested.
• May be asked to travel & work at other branches in the network.
• Presents a professional image.
• Provides access to safe deposit boxes.
• Opens and/or closes branch with management.
• Perform other duties as required.

Requirements

• High school diploma or GED.
• 6 months - 2 years in a retail sales/service environment preferred.