Pt. Front End Ambassador

Michaels - Fort Walton Beach, FL

Part-time

Fort Walton Beach, FL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Front End Ambassador role is focused on delivering exceptional customer service in a retail environment. This position involves assisting customers with their shopping experience, ensuring a fast and friendly checkout process, and maintaining store standards. The ambassador will also engage customers in loyalty programs and assist with various store operations, including inventory management and merchandise recovery.

Responsibilities

• Deliver friendly customer service and assist customers in locating products.
• Ensure a fast and friendly checkout experience while adhering to cash handling standards.
• Engage customers about the benefits of the Rewards program and Private Label Credit Cards, completing enrollments as needed.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance, including the merchandise return/go back process.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Interact positively and respectfully with customers and team members, promoting the organization's vision and values.
• Cross train in Custom Framing selling and production.
• Perform other duties as assigned.

Requirements

• Retail and/or customer service experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store and perform regular bending, lifting, carrying, reaching, and stretching.