Saia - Greer, SC
posted 4 months ago
Saia is a different kind of logistics and transportation company, committed to doing things the right way. This position involves communicating with customers through phone calls and emails to schedule appointments and address order questions. The role requires collaboration with terminal operations to ensure that deliveries and pickups align with customer expectations. You will be part of a supportive team that values your contributions from day one, providing you with opportunities to learn new skills and advance in your career. The job is designed to be rewarding, with competitive compensation and great benefits, reflecting Saia's commitment to its employees and their success. In this role, you will be responsible for scheduling appointments through a high volume of phone calls and emails, coordinating with terminal operations to determine optimal pickup and delivery times, and communicating with dispatch to ensure delivery availability. You will also prepare, review, and bundle paperwork for dispatch, assist with billing and data entry for the terminal, conduct driver check-ins to ensure that deliveries meet customer expectations, and provide customer service and clerical assistance to both internal and external customers. This position is essential in maintaining the high standards of service that Saia is known for, ensuring that customer needs are met efficiently and effectively.