About the position
Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. As a Produce Sales Associate, your primary purpose will be to provide quality customer service within the Produce Department. You will be responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service, and minimizing shrink through proper utilization of standard practice. In this role, you will maintain an atmosphere of enthusiastic customer awareness with a primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience. You will be courteous and helpful to other associates and ensure that ordering, receiving, preparation, conditioning, and displaying of merchandise is done in accordance with policies and guidelines. Additionally, you will unload trucks for the Produce Department and understand and use company tools such as the average cost inventory system (ACIS) and ordering (CAO). You will also be expected to maintain a complete understanding of and adherence to company guidelines, policies, and standard practice. Understanding and following Food Safety and Workplace Safety guidelines and procedures is crucial, as is observing and correcting all unsafe conditions that could cause associate or customer accidents. Reporting all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty is also part of your responsibilities. You will ensure compliance with local, state, and federal regulations and wear the Food Lion uniform with an apron, complete with a name badge, while on duty, maintaining a neat and clean appearance in adherence to the Food Lion dress code. Finally, you will successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses, and perform all other duties as assigned.
Responsibilities
- Provide quality customer service within the Produce Department.
- Maintain an atmosphere of enthusiastic customer awareness with emphasis on fast, friendly, and accurate service.
- Be courteous and helpful to other associates.
- Ensure ordering, receiving, preparation, conditioning, and displaying of merchandise is done according to policies and guidelines.
- Unload trucks for the Produce Department.
- Understand and use company tools such as average cost inventory system (ACIS) and ordering (CAO).
- Maintain understanding of and adherence to company guidelines, policies, and standard practice.
- Follow Food Safety and Workplace Safety guidelines and procedures.
- Observe and correct unsafe conditions that could cause accidents.
- Report all associate and customer accidents to the Manager on Duty.
- Ensure compliance with local, state, and federal regulations.
- Wear the Food Lion uniform and maintain a neat appearance while on duty.
- Complete Computer Based Training (CBT), Training Packet, and Training Aid courses.
- Perform all other duties as assigned.
Requirements
- High school graduate or equivalent preferred.
- Excellent interpersonal, organizational, communication, and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to use technical information to solve problems.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
