PT Retail Customer Experience Manager - Nights & Weekends

Michaels - Noblesville, IN

Part-time - Entry Level

Noblesville, IN

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Customer Experience Manager is responsible for delivering a customer-centric shopping experience by effectively managing front-end operations and ensuring that customer expectations are met. This role involves leading omnichannel processes and maintaining store recovery standards to uphold the brand's promises. The manager will deliver friendly customer service and assist the Store Manager in ensuring adherence to Standard Operating Procedures (SOPs) and company programs, ensuring compliance with applicable laws and requirements. The position requires accountability for store conditions and results, ensuring that all front-end policies and procedures are followed while achieving key performance indicators (KPIs). In this role, the manager will plan and lead the execution of in-store events and classes in accordance with company programs. They will also manage shrink and safety programs, assist with cash reconciliation and bank deposits, and support inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities. The manager will play a crucial role in onboarding new team members and will be responsible for training, observing, and coaching the customer experience team, which includes both sales floor and cashier staff. Participation in the performance management process and supporting talent development within the team is essential. As the Manager on Duty (MOD), the individual will interact with customers in a respectful manner, promoting the organization's vision and values while projecting a positive image. Responsibilities also include acknowledging customers, assisting them in locating products, and providing solutions to their inquiries. The manager will participate in truck unloading and stocking processes to ensure that truck standards are met and completed within budget. In select stores without a Framing Manager, the manager will also lead the delivery of high-quality custom framing solutions, ensuring timely completion of framing workloads in partnership with the Store Manager. Other duties may be assigned as necessary.

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations.
• Lead the omnichannel processes and maintain store recovery standards.
• Assist Store Manager in managing adherence to Standard Operating Procedures (SOPs) and company programs.
• Ensure compliance with applicable laws and requirements; hold team accountable for store conditions and results.
• Achieve KPIs and manage team to achieve their role KPIs.
• Plan and lead the execution of class and in-store events in accordance with company programs.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
• Assist with the onboarding of new team members.
• Train, observe, and coach the customer experience team to achieve results.
• Serve as Manager on Duty (MOD).
• Interact with customers in a respectful manner and provide solutions to their inquiries.
• Participate in truck unloading and stocking processes to ensure standards are followed.
• Cross train in Custom Framing selling and production.
• Lead the delivery of high-quality custom framing solutions in select stores without a Framing Manager.

Requirements

• Retail management experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Nice-to-haves

• Experience in customer service roles.
• Knowledge of retail operations and inventory management.

Benefits

• Flexible scheduling options for part-time work.
• Employee discounts on store products.