PT Systems support Specialist

$31,200 - $41,600/Yr

Unclassified - Houston, TX

Full-time - Entry Level

Houston, TX

About the position

The Systems Support Specialist position is an entry-level role based in Houston, focusing on providing technical assistance and support for computer systems, software, and hardware. The role starts part-time with the potential to transition to full-time based on workload. Candidates should possess good analytical and problem-solving skills, as well as strong interpersonal abilities to assist users with varying levels of technical knowledge.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Provide Point-of-Sale register support assistance to end user retail customers.
• Respond to queries either in person or over the phone.
• Write training manuals and train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine the nature of the problem and walk customers through the problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers and run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issues have been resolved.
• Run reports to determine malfunctions that continue to occur.

Requirements

• At least 1 year of desktop support experience.
• At least 6 months experience with Windows server technologies.
• At least 1 year experience troubleshooting network hardware.
• At least 1 year structured cabling experience preferred.
• Experience with Help Desk software.
• Experience assembling computer hardware.
• Must have reliable transportation, as travel may be required.

Nice-to-haves

• Website design experience is a plus.
• Experience with software such as Windows Server 2008-2019, Terminal Services, Active Directory Users and Computers, Microsoft Exchange, Microsoft Windows, Sage 50 Accounting, QuickBooks, Office 365, Point-of-sale software, and help desk tools.

Benefits

• Salary commensurate with experience, starting pay between $15 and $20 per hour plus commissions on hardware sales.