PubSec Microsoft Account Executive

$80,000 - $180,000/Yr

Shi International Ltd - Sacramento, CA

Full-time - Mid Level

Remote - Sacramento, CA

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The PubSec Microsoft Account Executive is responsible for ensuring customers receive exceptional service and value from their Microsoft environment. This role focuses on onboarding, retaining, and leveraging Microsoft agreements to drive additional product sales and services opportunities. The position collaborates with various teams to maximize customer IT investments and achieve their goals through accelerated adoption of Microsoft solutions.

Responsibilities

• Collaborate with Sales team to capture new customer LOGOs or acquire existing customers' Microsoft footprint not currently under company ownership
• Coordinate with multiple resources to ensure seamless customer onboarding of Microsoft agreements
• Ensure customer retention by providing deliverables as defined in the customer contract throughout the agreement's life
• Advise customers on Microsoft software programs and related services
• Identify services that ensure customers realize expected business outcomes
• Fulfill Support contract and statement of work (SOW) obligations with quality planning and consistent delivery
• Capitalize on customers' contracts by collaborating with the SHI Account Executive to identify other opportunities
• Partner with customers and internal teams to prioritize and plan engagements that enhance program utilization
• Manage and optimize renewals, upsells, and cross-sells of services
• Conduct meetings through MS Teams and/or WebEx and occasionally in person
• Acquire accreditations and meet training requirements throughout the role
• Create, track, and update all activities in SHI's CRM system

Requirements

• Minimum 3 years' experience with Software Licensing Agreements, Software Renewals, and Maintenance Management, preferably Microsoft specific
• 4+ years of experience in consultative selling with proven customer success results
• Documented history of new business development
• Some technical understanding of Microsoft Teams, Microsoft 365, and cloud options (Azure, AWS, GCP)
• Willingness to engage with Business and IT Decision Makers
• Proficient in CRM
• Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint, Teams
• Experience in a Team Selling environment
• Experience working directly with customers
• Experience managing Microsoft Agreements as an LSP

Nice-to-haves

• Ability to build strong customer relationships for account retention
• Strong verbal and written communication skills
• Capacity to be a subject matter expert in multiple solution families
• Ability to recommend complementary services
• Ability to oversee solution implementations and mitigate challenges
• Excellent organizational and self-management skills
• Results-oriented and driven
• Ability to articulate licensing information and service discussions
• Ability to work effectively at all organizational levels
• Capacity to be a team player as an overlay
• Exemplary time management and planning skills
• Effective presentation communication abilities

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Flexible spending account