Public Area Attendant

About the position

The position involves thorough cleaning of various areas within the hotel, including the lobby, public areas, restrooms, hallways, stairwells, and elevators. Responsibilities include vacuuming, dusting, polishing, sanitizing surfaces, and waste removal. The role also requires stocking supply carts, checking equipment for functionality, and providing excellent customer service to hotel guests. Additional duties include reporting suspicious activities, assisting in emergency situations, and supporting coworkers to maintain hotel standards. Attendance at meetings and training sessions is also required.

Responsibilities

• Thoroughly clean lobby, public areas, restrooms, hallways, stairwells and elevators.
• Stock supply cart and ensure that it is neat and well organized at all times.
• Check all equipment prior to and after use to ensure that it is in good working order.
• Greet and respond to all hotel guests efficiently and in an appropriately friendly manner.
• Vacuum, sweep, and/or mop hallways, stairwells, vending areas and public areas.
• Clean and remove spots from corridor walls and doors.
• Polish and clean mirrors, floors and elevator doors.
• Assist shampooers with the relocation of furniture.
• Report all suspicious persons or activities, hazardous conditions, etc. to the Safety/Security department.
• Provide instruction/guidance for guest and employee safety in fire or other emergency situations.
• Support the department in any area that will maintain the building and guest service to hotel standards.
• Must be ready to step in and support coworkers and team as needed to ensure efficient operation.
• Perform duties, special assignments and projects as requested by management.
• Attend meetings/training as required by management.

Requirements

• Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner.
• Must be able to speak, read, write and communicate in English.
• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
• Knowledge of corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
• Outstanding organizational and time management skills.
• Must be detail-oriented in cleaning public spaces.
• Ability to multitask and prioritize daily workload.
• Must be energetic and able to work in a fast-paced environment.
• Must be able to show initiative, including anticipating guest or operational needs.
• Ability to make decisions and follow established policies and procedures.
• Maintain high standards of personal appearance and grooming.
• Comply with company, hotel and brand standards and regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Ancillary benefits
• Sister property hotel discount
• Housing based on availability