Public Inquiries Assistant 1 - Consumer

$44,054 - $51,771/Yr

Attorney General - Columbus, OH

Part-time - Entry Level

Columbus, OH

Justice, Public Order, and Safety Activities

About the position

The Public Inquiries Assistant 1 - Consumer position at the Ohio Attorney General's Office involves providing assistance and information to a diverse range of individuals, including consumers, business people, and government officials. This role is essential in addressing inquiries and resolving issues related to consumer protection. The position operates on a hybrid schedule, combining in-person and remote work, and requires effective communication and clerical skills to manage a high volume of inquiries efficiently.

Responsibilities

• Handles high volume of telephone calls, inquiries and communications to and from individuals.
• Provides assistance and information to individuals to answer questions and resolve problems or complaints.
• Accurately summarizes the constituent's inquiry or request.
• Assists in resolving problems, questions or complaints.
• Accurately completes forms on internal and external forms and databases using a variety of software.
• Conducts research to determine solutions to problems affecting constituents.
• Provides general guidance, advice, resources and referrals.
• Conducts follow up contact to ensure resolution of situation if necessary.
• Maintains and retrieves records, data, documentation and reports regarding calls and correspondence.
• Enters and maintains data within internal and/or external databases to track actions and contacts completed on each inquiry.
• Performs other related clerical duties such as filing, copying, scanning, and typing correspondence.

Requirements

• 1 course or 3 months experience in use of multi-line telephone system.
• 1 course or 3 months experience in use of personal computer.
• 3 months training or 3 months experience in customer service.

Nice-to-haves

• Typing skills of at least 40 words per minute.
• Bilingual in Spanish.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities
• Public Retirement Systems and Optional Deferred Compensation