IIT Incorporated - Albany, NY
posted 3 months ago
The Public Relations Manager/Public Information Officer will play a crucial role in the administration of a public outreach program aimed at regulating Pharmacy Benefit Managers (PBMs) operating in New York. This position is under the supervision of an Assistant Counsel and involves a variety of responsibilities that are essential for effective communication and public engagement. The officer will serve as the primary contact for the Health and Pharmacy Benefits Bureau, leading public outreach efforts to ensure that the bureau's initiatives are well communicated to the public and stakeholders. In this role, the officer will monitor press coverage for issues pertinent to the bureau's work, providing written briefings to bureau leadership on significant trends and developments. This includes reviewing public comments and collaborating with bureau leadership to identify common concerns, which will help evaluate the impact of rule-making activities. The officer will also assist the complaints team in reviewing and responding to public complaints, fostering cooperative relationships with consumers, pharmacies, and PBMs to enhance the bureau's outreach and responsiveness. Additionally, the officer will coordinate with the website team to develop guidance for the public and PBMs regarding the complaint process, ensuring that information is accessible and clear. Other duties may be assigned as necessary, making this a dynamic role that requires adaptability and strong communication skills.