Public Relations Specialist

$77,000 - $115,000/Yr

Zendesk - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

As a Public Relations Specialist at Zendesk, you will play a crucial role in shaping external narratives and enhancing the company's reputation as a leader in AI-powered customer service. This position involves executing PR strategies, building relationships with media, and contributing to impactful storytelling that resonates with key industry stakeholders. You will collaborate with senior team members to ensure Zendesk's voice is prominent in industry conversations and support initiatives that promote executive visibility and protect the brand's reputation.

Responsibilities

• Support the execution of PR strategies that secure media coverage and position Zendesk as a thought leader in AI-powered service.
• Assist senior team members in crafting narratives that resonate with C-suite decision-makers and key influencers in the media.
• Maintain relationships with journalists and media outlets, ensuring Zendesk's voice is included in industry conversations.
• Contribute to executive visibility initiatives, including promoting leadership across media and industry forums.
• Collaborate on crisis communications efforts to protect Zendesk's brand and reputation.
• Assist with measuring the impact of PR campaigns, using data and insights to refine strategies and improve media outcomes.
• Collaborate with the broader Communications and Social Impact team to ensure alignment and consistency in messaging across all channels.
• Grow your expertise by exploring opportunities to rotate across Public Relations, Analyst Relations, Internal Communications, and Social Impact.

Requirements

• 2+ years of experience in public relations, media relations, or related communications roles.
• Strong writing and editing skills, with experience supporting PR campaigns or media outreach efforts.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Interest in building relationships with journalists and contributing to PR strategy execution.
• Data-driven mindset, with the ability to track the effectiveness of media campaigns.
• Collaborative approach, eager to explore growth opportunities across Analyst Relations, Internal Communications, and Social Impact.

Benefits

• Competitive salary range of $77,000.00-$115,000.00
• Bonus eligibility
• Flexible remote work options
• Hybrid work environment
• Opportunities for professional growth and development