Public Relations Specialist

$77,000 - $115,000/Yr

Zendesk - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

As a Communications Specialist at Zendesk focusing on Public Relations (PR), you will play a crucial role in developing external narratives and enhancing the company's reputation as a leader in AI-powered customer service. This position involves executing PR strategies, securing media coverage, and contributing to impactful stories that resonate with key media outlets and business decision-makers. You will collaborate with senior team members to ensure Zendesk's voice is prominent in industry discussions, while also driving employee engagement and supporting the company's ambitious vision for the future.

Responsibilities

• Support the execution of PR strategies that secure media coverage and position Zendesk as a thought leader in AI-powered service.
• Assist senior team members in crafting narratives that resonate with C-suite decision-makers and key influencers in the media.
• Help maintain relationships with journalists and media outlets, ensuring Zendesk's voice is included in industry conversations.
• Contribute to executive visibility initiatives, including promoting leadership across media and industry forums.
• Collaborate on crisis communications efforts to protect Zendesk's brand and reputation.
• Assist with measuring the impact of PR campaigns, using data and insights to refine strategies and improve media outcomes.
• Collaborate with the broader Communications and Social Impact team to ensure alignment and consistency in messaging across all channels.
• Grow your expertise by exploring opportunities to rotate across Public Relations, Analyst Relations, Internal Communications, and Social Impact.

Requirements

• 2+ years of experience in public relations, media relations, or related communications roles.
• Strong writing and editing skills, with experience supporting PR campaigns or media outreach efforts.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Interest in building relationships with journalists and contributing to PR strategy execution.
• Data-driven mindset, with the ability to track the effectiveness of media campaigns.
• Collaborative approach, eager to explore growth opportunities across Analyst Relations, Internal Communications, and Social Impact.

Benefits

• Hybrid work environment allowing flexibility to work remotely for part of the week.
• Potential eligibility for bonuses and related incentives.