Public Safety Operations Center Telecommunicator (Part Time, 3rd shift Weekends)

Advocate Aurora Health - Milwaukee, WI

Part-time

Milwaukee, WI

Hospitals

About the position

The Public Safety Operations Center Telecommunicator position is a part-time role based in Milwaukee, WI, requiring 20 hours of work per week during the 3rd shift on weekends. The schedule includes working from 7pm to 7am on the first weekend and from 11pm to 7am on the second weekend, with additional holiday shifts as scheduled. The role involves monitoring security systems, responding to incidents, and maintaining communication with Public Safety personnel.

Responsibilities

• Monitors and utilizes security systems to maintain a common operating picture of the enterprise.
• Uses advanced technology systems in the SOC for situational awareness, threat management, and investigative purposes.
• Monitors risks that could adversely impact the organization using internal and external systems.
• Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies.
• Maintains status and locations of on-duty Public Safety/Security personnel.
• Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems.
• Maintains automated logs of Public Safety/Security staff communications and activity.
• Responds to Security, Fire, and Safety service requests, incidents, and alarms.
• Receives emergency and non-emergency calls and inputs pertinent data into security management systems.
• Evaluates incoming information and questions callers to determine their location and the nature of their problem.
• Follows established procedures to determine the severity and validity of the call or alarm.
• Prioritizes calls and dispatches Public Safety personnel and/or others.
• Communicates effectively in routine, urgent, and emergency situations.
• Maintains central database information to facilitate efficient operations.
• Keeps informed of organizational and departmental policies and procedures.
• Maintains appropriate security and confidentiality of information.

Requirements

• GED or HS Equivalency Diploma.
• 1 year responding to alarms such as burglar, fire, etc.
• Experience with monitoring hardware and/or software such as signal receivers, alarm monitoring software, Security and Fire hardware, CCTV, burglar, or fire panels.
• Knowledge of Emergency Response protocols and processes.

Nice-to-haves

• Association of Public-Safety Communications Officials International (APCO) certification within 12 months of employment.
• Strong computer skills with the ability to type 35-40 wpm.
• Effective written and oral communication and interpersonal skills.