Pump Application Engineer

Flow Control Group - Colorado Springs, CO

Full-time - Entry Level

Colorado Springs, CO

Merchant Wholesalers, Durable Goods

About the position

The Pump Application Engineer at Magnatex Pumps, Inc. is responsible for delivering exceptional service to clients by providing technical solutions and support for a diverse industrial customer base. This role involves sizing and selecting technical products, preparing cost estimates, and ensuring customer satisfaction through effective communication and problem-solving skills. The ideal candidate will possess a strong mechanical aptitude and a Bachelor's degree in Engineering or a related field.

Responsibilities

• Sizes and selects technical products and services for clients.
• Prepares cost estimates and quotations based on customer specifications.
• Responds to customer inquiries via phone and email.
• Explains product applications, features, and benefits to gain customer acceptance.
• Identifies current and future customer equipment requirements.
• Establishes rapport with customers and outside sales staff.
• Submits purchase orders with technical and commercial information to manufacturers.
• Expedites orders and maintains contact with customers and suppliers.
• Follows up on orders to ensure timely deliveries.
• Resolves order problems related to delivery or paperwork issues.
• Handles inquiries in a professional manner.
• Collaborates with the outside sales team to funnel leads and opportunities.
• Resolves product issues or determines product needs over the phone or via email.
• Supports related projects such as marketing campaigns and CRM improvements.

Requirements

• Bachelor's Degree in Business or Engineering.
• Strong mechanical aptitude.
• Experience with reading curves and using manufacturers' selection software.
• Ability to troubleshoot technical problems.

Nice-to-haves

• Detail-oriented problem solver.
• Positive team player.
• Good communicator.

Benefits

• Salary compensation.