Purchasing Admin/ Customer service

$52,000 - $56,160/Yr

Pacific Integrated Handling - Tacoma, WA

Full-time

Tacoma, WA

Furniture and Related Product Manufacturing

About the position

The Purchasing Admin/Customer Service position at Pacific Integrated Handling in Tacoma, WA, is a full-time role that requires a strong background in purchasing and customer service. The successful candidate will be responsible for placing inventory orders for the Bosch sales team, ensuring that all orders are processed efficiently and accurately. This role involves creating, maintaining, and managing part numbers in the ACCPAC system, as well as contacting vendors to confirm the receipt of purchase orders. The candidate will need to confirm pricing and delivery dates on orders placed, track shipments, and manage deliveries of purchase orders to ensure timely fulfillment. In addition to order management, the Purchasing Admin will coordinate with the shop, sales, and customer service teams to update customer ship date scheduling due to backorder materials. This includes maintaining shipping dates on parts backorders in the ACCPAC Order Entry system. The role also requires the candidate to monitor stocking inventory levels and assist with customer quote and order processing when needed, providing excellent customer service to both internal and external customers. The position involves maintaining vendor files and completed purchase orders, researching and resolving discrepancies between purchase orders and corresponding invoices, and reviewing quarterly custom part pricing while maintaining vendor price books. The Purchasing Admin will also coordinate shipments of parts to be outsourced for anodizing and assist in end-of-month ship-to-invoice research of open orders and monthly work-in-process reports. Filing Bosch WA shop paperwork and scanning as-built notes for CAD updates are also part of the responsibilities. The candidate will assist the Customer Service Manager with special projects as needed and back up PIH phone lines when required, along with other related tasks as assigned.

Responsibilities

• Place inventory orders for the Bosch sales team.
• Create, maintain, and manage part numbers in ACCPAC.
• Contact vendors to confirm receipt of purchase orders.
• Confirm pricing and delivery dates on orders placed.
• Track shipments and deliveries of purchase orders.
• Coordinate with shop, sales, and customer service to update customer ship date scheduling due to backorder materials.
• Maintain shipping dates on parts backorders in ACCPAC Order Entry.
• Request status updates on open purchase orders from material supplying vendors via email.
• Monitor stocking inventory levels.
• Assist with customer quote and order processing when needed.
• Provide excellent customer service to customers, internal and external.
• Maintain vendor files and completed purchase orders.
• Research and resolve discrepancies between purchase orders and corresponding invoices.
• Review quarterly custom part pricing and maintain vendor price books.
• Coordinate shipments of parts to be outsourced for anodizing.
• Assist in end-of-month ship to invoice research of open orders and monthly work in process reports.
• File Bosch WA shop paperwork and scan as-built notes for CAD updates.
• Assist Customer Service Manager with special projects as needed.
• Back up PIH phone lines as needed.
• Perform other related tasks as assigned by Customer Service Manager.

Requirements

• Must have 2 years of purchasing experience.
• Strong customer service skills.
• Excellent computer skills including MS Office.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to communicate with tact, diplomacy, and authority when necessary.
• Must pass a drug screen and background check.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance