Purchasing Coordinator (with Customer Service Support)

$45,000 - $50,000/Yr

Rica Surgical - Schiller Park, IL

Full-time - Mid Level

Schiller Park, IL

Merchant Wholesalers, Durable Goods

About the position

The Purchasing Coordinator at Rica Surgical Products, Inc. is responsible for managing procurement activities and providing customer service support. This role emphasizes quality and efficiency in sourcing and acquiring goods while ensuring compliance with ISO 13485 standards. The ideal candidate will possess strong organizational skills and a commitment to customer satisfaction.

Responsibilities

• Manage purchasing, including sourcing, evaluating suppliers, negotiating, and placing orders.
• Ensure compliance with ISO 13485 procedures.
• Monitor inventory and coordinate with internal teams for timely replenishment.
• Maintain records of purchases, pricing, and supplier data.
• Collaborate with vendors to ensure timely delivery and quality compliance.
• Address order, delivery, or invoice issues.
• Identify cost-saving opportunities and streamline procurement.
• Prepare purchasing reports for management.
• Provide backup customer service support during peak times.
• Assist with inquiries on orders, product availability, and shipping.
• Handle customer complaints and ensure timely resolutions.
• Process customer orders and maintain accurate data.
• Support the business development team with inventory and lead time information.

Requirements

• Experience in purchasing or procurement.
• Knowledge of quality system requirements in purchasing.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills with a customer-first mindset.
• Proficiency in Microsoft Office and familiarity with QuickBooks or similar software.
• Problem-solving skills and a proactive approach.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off