Purchasing / Customer Service Manager

$52,000 - $62,400/Yr

Fastening Systems - Pomona, CA

Full-time - Senior

Pomona, CA

1-10 employees

Merchant Wholesalers, Durable Goods

About the position

The Purchasing / Customer Service Manager at Fastening Systems is responsible for overseeing the customer service team and managing purchasing operations. This role involves handling escalated customer complaints, collaborating with various departments to enhance customer experience, and ensuring timely delivery of products and services. The manager will also monitor customer satisfaction, maintain employee time logs, and oversee inventory control processes in a small, supportive work environment.

Responsibilities

• Manage and oversee the customer service team.
• Handle escalated customer complaints and provide resolution in a timely manner.
• Collaborate with other departments to improve overall customer experience.
• Monitor customer satisfaction levels and implement strategies for improvement.
• Maintain vacation logs and timecards for employees.
• Coordinate with suppliers and vendors to ensure timely delivery of products and services.
• Follow up with vendors on late purchase orders.
• Oversee inventory control processes to ensure adequate stock levels.
• Analyze customer data to anticipate demand and stock levels.
• Update system to ensure standard costs are accurate.

Requirements

• 5 years of experience in Purchasing/Customer Service management.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to handle difficult customers and resolve conflicts effectively.
• Knowledge of logistics and supply chain processes.
• Strong analytical and problem-solving abilities.
• Detail-oriented with excellent organizational skills.
• Ability to multitask and prioritize workload effectively.

Nice-to-haves

• Experience with IQMS software platform.

Benefits

• Health insurance
• Paid time off