Sdi Company Ltd. - Palo Alto, CA

posted 5 days ago

Full-time - Mid Level
Palo Alto, CA
251-500 employees
Merchant Wholesalers, Durable Goods

About the position

The Purchasing Manager at SDI, Inc. is a key leadership role responsible for managing the procurement of parts and materials to ensure clients receive what they need efficiently and cost-effectively. This position requires strong negotiation skills and a customer service focus, as the manager will work directly with suppliers and clients to optimize purchasing processes and resolve issues. The role is on-site in Palo Alto, CA, and involves collaboration with various departments to maintain service metrics and improve supplier performance.

Responsibilities

  • Manage and own maintenance, repairs, and operations (MRO) purchasing from requisition creation to receipt for specific clients.
  • Handle transaction negotiations directly with clients, ensuring top-notch customer service within the preferred supplier strategy timeline.
  • Develop and drive countermeasures for underperforming key processes and/or material suppliers.
  • Maintain transaction service metrics in an inbound call center environment.
  • Review and handle all invoice exceptions associated with purchasing and expedite open orders.
  • Act as a liaison between clients, suppliers, and other departments to resolve purchasing-related issues.
  • Proactively communicate with suppliers regarding delivery dates and with the field team about tracking orders and shipments.

Requirements

  • Bachelor's degree or relevant work experience in MRO or indirect purchasing.
  • Experience in negotiation (1 year preferred).
  • Experience in purchasing (1 year required).
  • Knowledge of Microsoft Office tools and ERP software.

Nice-to-haves

  • Experience in a client-driven environment.
  • Strong customer service skills.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Loan assistance
  • Paid holidays
  • Tuition reimbursement
  • Student loan repayment assistance
  • Reimbursement for safety shoes
  • Discounted tickets to various vendors
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