Sonesta Hotels - White Plains, NY
posted 2 months ago
The Receiving/Storeroom Assistant Manager at Sonesta plays a crucial role in the efficient operation of the storeroom and receiving department. This position involves overseeing the receipt of all food, beverage, materials, and equipment delivered through the loading dock. The Assistant Manager is responsible for ensuring that all incoming items meet quality standards, including checking for freshness, temperature, quantity, size, price, and accuracy against food order sheets. Any discrepancies must be raised with the chef or the appropriate department. Additionally, the Assistant Manager will manage the organization and sanitation of the loading dock and storerooms, ensuring that all products are secured immediately in the stockroom. The role also includes maintaining biweekly inventory of food stockroom items and ensuring that all incoming products comply with standard purchase specifications in the EPRO purchase order system. The Assistant Manager will collaborate closely with the Sales and Marketing team to manage guest packages, ensuring they are logged, delivered to the front desk, and billed to the appropriate guest room. This position requires a strong focus on customer service, responding efficiently to internal and external requests, inquiries, and problems to maintain high levels of satisfaction. In addition to these responsibilities, the Assistant Manager is expected to deliver passionate and engaging service to guests, recognizing their unique needs and exceeding their expectations. The role also involves building solid relationships with colleagues and may require working in other areas of the hotel to assist operations as needed. The ideal candidate will have a strong ability to prioritize and multitask, with a proven track record of delivering exceptional guest experiences.