PWM Transition Operations Specialist

$69,992 - $95,992/Yr

Citizens Bank - New York, NY

Full-time - Mid Level

New York, NY

Credit Intermediation and Related Activities

About the position

As a Private Wealth Management - Transitions Operations Specialist at Citizens Private Wealth, you will play a vital role in the onboarding process of newly recruited Wealth Advisor teams. This position requires managing the detailed end-to-end transition of new colleagues and their books of business, ensuring a smooth and efficient onboarding experience while addressing unique team needs. The role demands a proactive approach in a fast-paced environment, focusing on client needs and contributing to the overall success of the team.

Responsibilities

• Collaborate with Transition Manager to define plan to onboard experienced Wealth Manager teams
• Shepherd the end-to-end onboarding process for newly acquired clients (Account Opening & Transfers)
• Organize technology, systems, and tools prior to day one onboarding
• Act as a resource on firm policies and procedures
• Maintain/manage organized data on workflow submissions and cases
• Serve as a liaison for the wealth manager teams and the various business units within the firm
• Respond to daily inquiries and ad hoc requests for clients and ensure timely solutions and deliverables

Requirements

• Solid organizational skills
• Strong communication and presentation experience
• Excellent client service skills
• Ability to effectively collaborate with multiple internal teams
• Proven ability to be a self-starter and work independently in a high-pressure environment
• Demonstrated proactive follow-up and follow through on tasks from start to finish
• Series 7 and 66, strongly preferred
• Minimum 5+ years of Financial Industry experience, preferred
• Knowledge of federal (FINRA) and state (Insurance) requirements, preferred
• Wealth Management sales support or middle office operations experience, preferred
• Demonstrated and relevant brokerage Operational Experience, preferred
• Understanding of CSI Operational processes, policies, and procedures, preferred

Benefits

• Competitive pay
• Comprehensive medical, dental and vision coverage
• Retirement benefits
• Maternity/paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy that exceeds mandatory requirements