Python Software Developer

$81,250 - $146,875/Yr

Leidos - Fort Meade, MD

Full-time - Entry Level

Fort Meade, MD

Professional, Scientific, and Technical Services

About the position

The Service Desk Manager for USAF Cloud One is responsible for overseeing the operations of a 24/7 Service Desk that supports various cloud environments including AWS, Azure, Google, and Oracle. This role involves managing IT concerns, implementing best practices, and enhancing self-service capabilities for users. The position is critical in ensuring system resiliency, security, and cost-effectiveness for the U.S. Air Force's cloud services.

Responsibilities

• Prioritize and resolve IT concerns and escalate as needed
• Build Service Desk around industry best Service Desk standards
• Participate in initiatives to reduce the number of human service desk interactions needed over time
• Provide support across multiple channels (e.g., phone, chat, self-service portals)
• Participate in initiatives to provide self-service capabilities to the maximum extent possible for customers
• Manage 24/7/365 Service Desk for C1 services and support operations
• Support testing/validation as needed
• Document processes/lessons learned and maintain service desk records
• Provide health and status monitoring
• Document and communicate outage information to co-workers and customers
• Collaborate with team members and provide mentorship to junior staff, fostering a learning environment

Requirements

• Bachelors and five (5) years or more of experience; Masters and three (3) years or more of experience
• Interim Secret clearance required to start; Ability to obtain Secret clearance required to maintain employment
• US citizenship required
• Certifications: CompTIA Security+ or equivalent (IAT-2)

Nice-to-haves

• Experience with USAF Cloud One or Platform 1
• Experience with Zero Trust Architecture
• Cloud certifications in AWS, Azure, Google, or Oracle clouds
• Previous leadership experience