QA Analyst II

State Employees' Credit Union - Raleigh, NC

Full-time - Mid Level

Raleigh, NC

Credit Intermediation and Related Activities

About the position

The QA Analyst II position is designed to support the Quality Assurance team and the organization by providing essential testing and quality control services. The role aims to ensure that SECU delivers high-quality products and services to its members and employees, focusing on preventing issues through thorough analysis and testing methodologies.

Responsibilities

• Analyze requirement documentation/user stories for validity to reduce requirement gaps and contribute toward issue prevention.
• Create and maintain library of test cases.
• Execute various levels of testing including Functional, System, Integrated, Regression, UI, Usability, Accessibility, Compatibility, and Exploratory.
• Develop test plan and strategy for assigned test efforts.
• Detect, report, and track system defects and inconsistencies.
• Communicate findings to technical and non-technical team members within both IT and business community.
• Lead planning and issue status meetings as needed.
• Work closely with cross-functional teams to ensure quality throughout the SDLC.
• Lead testing efforts for operational changes and support testing efforts for enterprise projects.
• Mentor new employees on department procedures and testing methodologies.
• Support test efforts for multiple application teams and platforms with little or no assistance when transitioning between applications.
• Provide accurate updates to both management and project team on the status of testing progress.
• Provide objective feedback to software development and project teams.
• Work closely with Business Analysts, Product Owners, Developers, and System Administrators to complete assigned projects on time.
• Attend training sessions on new products and systems as needed to support testing efforts for assigned projects.
• Maintain proficiency in department processes and procedures.

Requirements

• Must meet one of the following education requirements: Obtained a four-year degree preferably in Business, Computer Science, Engineering, or Information Systems; Obtained CCUE Certification; Obtained Associate of Arts or Associate of Science degree through the North Carolina College Transfer Program (NC-CTP); Combination of education and experience required.
• 3+ years experience working as software tester or similar role is required.
• Must possess strong written and verbal communication skills.
• Critical thinker with strong analytical and problem-solving skills.
• Must be a team player that is able to cooperate and collaborate with co-workers.
• Works effectively in both a team environment and independently.
• Sense of ownership and pride in your performance and its impact on the organization's success.
• Strong multi-tasking and time management skills.
• Excels in a fast-paced environment.
• Advanced knowledge of testing best practices and methodologies.
• Experience working with test management software is required.
• Exposure to test automation tools and concepts as needed to incorporate automated tests into test plan development.
• Understanding of system architecture for supported applications.
• Complete continuing education and training courses as assigned by management to expand knowledge of advanced concepts and increase effectiveness in tester role.
• Must adhere to work schedule and attendance policy established by manager.
• Must be able to speak English fluently.