QA Analyst

Full-time

Boca Raton, FL

Professional, Scientific, and Technical Services

About the position

We are looking for a QA Analyst to join our team. This position will be a full-time contract and onsite.

Responsibilities

• Conduct comprehensive audits and reviews of performance reports to ensure contract compliance
• Compile detailed reports identifying the contractor's ability to execute key business processes
• Gather and analyze statistical data from system-generated reports to measure the contractor's ability to meet technical, functional, and operational performance requirements
• Reconcile results on a daily/weekly/monthly basis and distribute to the contract manager
• Conduct quality assurance monitoring of departments and document results
• Provide coaching feedback emphasizing continuous improvement to assure key performance indicators are met
• Report performance results and impacts to contract compliance
• Facilitate calibration sessions with departments to ensure consistency in the evaluation process
• Ensure Key Performance Indicators are met regularly
• Partner with department management teams to foster continuous operational improvements
• Perform other duties and/or special projects as required

Requirements

• Quality Assurance/auditing experience
• Knowledge of Microsoft Office products
• Ability to analyze data using a variety of software tools
• Strong problem-solving and critical thinking skills
• Ability to multi-task and prioritize effectively
• Work well under pressure
• Strong active listening abilities
• Excellent written and verbal communication skills
• Effective collaboration skills and team-oriented
• Excellent organizational and PC skills
• Ability to produce, interpret, and assimilate data as well as facilitation skills
• Strong technical, analytical, and research skills
• Excellent knowledge of internal systems