QA Analyst

Global Payments - Indianapolis, IN

Full-time

Indianapolis, IN

Credit Intermediation and Related Activities

About the position

The NetSuite Quality Analyst is responsible for ensuring the quality and reliability of NetSuite instances by writing and implementing test scenarios across two environments. This role involves debugging issues, managing multiple tasks, and collaborating with business teams to support operational functions through Enterprise Systems applications. The successful candidate must thrive under pressure, meet deadlines, and follow a stringent release process.

Responsibilities

• Analyze user stories and solutions implemented by developers and administrators to develop and execute comprehensive testing scenarios.
• Identify, record, document, and track bugs.
• Perform thorough regression testing when bugs are resolved.
• Assist in supporting two separate instances of NetSuite.
• Create detailed documentation for User Acceptance Testing.
• Conduct post-release/post-implementation testing.
• Analyze user stories and use cases/requirements for validity and feasibility.
• Monitor debugging process results.
• Stay up to date with new testing tools, requirements, and strategies.
• Perform other duties as assigned.

Requirements

• 5+ years of NetSuite ERP/CRM experience.
• Knowledge of implementing and troubleshooting NetSuite workflows, saved searches, reports, dashboards, roles, and permissions.
• Proven experience as a QA tester or similar role.
• Experience with QA methodologies.
• Ability to document and troubleshoot errors.
• Ability to write test scenarios for QA and UAT testing.
• Familiarity with the Agile Methodology.
• Demonstrates analytical, problem-solving, organizational, interpersonal, and communication skills.

Nice-to-haves

• At least a Bachelor's degree in a related discipline.
• NetSuite Certification and experience with Suitebilling and/or WMS a plus.
• Experience working in an Agile Software Development organization.