QA Analyst

Language Services Associates - Horsham, PA

Full-time

Horsham, PA

101-250 employees

Professional, Scientific, and Technical Services

About the position

The Quality Assurance (QA) Analyst at Language Services Associates, Inc. plays a crucial role in enhancing quality control processes and driving performance improvement initiatives across service lines. This position involves collaborating with various departments, analyzing quality standards, and preparing detailed reports on assessment activities and outcomes. The QA Analyst will also prepare for increased oversight of QA processes and engage with external stakeholders.

Responsibilities

• Serves as administrator of key quality control processes.
• Maintains and analyzes department metrics and produces actionable reports.
• Resolves client feedback and interpreter inquiries of all levels of complexity.
• Collaborates on department projects and key initiatives, leading project phases to completion and implementation by agreed-upon deadlines.
• Analyzes interpretation quality standards and implements quality improvement plans.
• Provides evaluator support for quality assessments and audits their performance.
• Liaises with other departments and collaborates on interdepartmental projects.
• Performs other duties as assigned.

Requirements

• Bilingual (Spanish, ASL, Haitian Creole, Vietnamese, Russian, or Portuguese preferred) with high English proficiency
• Experience analyzing quality assurance processes and preparing reports.
• Excellent verbal and written communication skills
• Office administration and/or client service experience (preferred)
• Interpreting experience (minimum of 6 months) (preferred)
• Proficient in Microsoft Office

Benefits

• Medical
• Dental
• Vision
• 401k with partial match
• Other employer covered benefits