QA Analyst

$85,000 - $105,000/Yr

Kapwing - San Francisco, CA

posted 4 months ago

Full-time - Entry Level
San Francisco, CA
Publishing Industries

About the position

We're looking to hire a talented QA analyst to help build a highly-reliable media creation platform. This position is a full-time role reporting to the Quality Lead at the Kapwing HQ in San Francisco. As a QA Analyst, you will play a crucial role in ensuring the quality and reliability of our products by supporting the product and engineering teams through various testing processes. You will be responsible for writing test plans and iteratively testing functionality to ensure high-quality product development. In addition to supporting product development, you will oversee releases by collaborating with engineering and Customer Support teams to develop processes and protocols for pre-release testing and post-release monitoring. Your role will involve rigorous manual testing to verify that Kapwing is performing as expected in production environments. You will also investigate bugs to find reproduction steps and assist the Customer Support team in identifying technical issues that users encounter. Acting as an interface between engineering and customer support, you will investigate user-reported issues for reproducible steps or root causes and triage their priority accordingly. This position requires strong communication skills, as you will need to clearly articulate technical information and collaborate effectively with various teams. You will be expected to think creatively and come up with multiple solutions to problems, demonstrating an entrepreneurial spirit as you contribute to a small, high-growth team. A passion for serving creative professionals and an interest in media will be essential for success in this role. You will also need to be organized and customer-focused, with experience in functional end-to-end workflow testing, including test planning and execution.

Responsibilities

  • Ensure high-quality product development by writing test plans and iteratively testing functionality.
  • Oversee releases by developing processes and protocols for pre-release testing and post-release monitoring.
  • Conduct rigorous manual testing to verify that Kapwing is performing as expected in production.
  • Investigate bugs to find reproduction steps and assist the Customer Support team in identifying technical issues.
  • Act as an interface between engineering and customer support, investigating user-reported issues for reproducible steps or root causes and triaging their priority.

Requirements

  • Strong communication skills, including clear technical writing and strong speaking abilities.
  • 2+ years of work experience in a technical or analytical role (experience with quantitative analysis, scripting, QA, engineering, etc.).
  • Experience with web testing and bug/task tracking tools (e.g., Asana, Jira, Shortcut).
  • Creative thinker with the ability to propose multiple solutions to problems.
  • Entrepreneurial mindset, excited about joining a small, high-growth team and contributing across all areas of the company.
  • Ability to prioritize the product's needs over personal ego.
  • Passion for serving creative professionals and interest in media.
  • Creative and organized, with a dedicated customer approach.
  • Experience in functional end-to-end workflow testing, including test planning and execution.

Nice-to-haves

  • Experience with automated testing (Cypress, Jest).
  • Experience with Sentry, Papertrail, and Heroku.
  • 1+ year of experience with Javascript, Python, HTML.
  • Experience with video editing tools.
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