This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
NCR - Belgrade, MT
posted 2 days ago
About the position
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.
Responsibilities
- Provides support for Hospitality.
- Responsible for maintaining desired level of quality in service NCR is providing to its customers and to keep customer satisfaction on desirable levels.
- Ensures all customer requirements are met.
- Analyzes recordings and transcripts of customer communication and grades them using standardized scoring form.
- Performs analysis required to identify missed opportunities, determine correct information and provide course of action.
- Presents addressable opportunities in order to improve customer service.
- Creates reports for local management keeping them informed of team and individual performance.
Requirements
- 1-2 years of experience in Service Desk environment.
- High average QA score.
- Strong analytical skills with attention to detail and accuracy.
- Excellent interpersonal skills.
- Professional communication skills.
- Solid proficiency in Microsoft Office applications.
- Strong organizational skills.
- Ability to work independently.
- Ability to meet given deadlines.
- Customer dedication and problem-solving skills.
