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The Quality Assurance Analyst at Pappas Restaurants Inc. is responsible for developing and establishing quality assurance standards for restaurant-facing systems within the IT department. This role involves gathering and analyzing data to support business cases and system requirements, writing test plans, and tracking defects in the point-of-sale (POS) system. The QA Analyst will utilize analytical and problem-solving skills to validate IT processes through testing, ensuring that business investments in IT initiatives are maximized.