QA Analyst

Pappas Restaurants - Houston, TX

Full-time - Entry Level

Houston, TX

Food Services and Drinking Places

About the position

The Quality Assurance Analyst at Pappas Restaurants Inc. is responsible for developing and establishing quality assurance standards for restaurant-facing systems within the IT department. This role involves gathering and analyzing data to support business cases and system requirements, writing test plans, and tracking defects in the point-of-sale (POS) system. The QA Analyst will utilize analytical and problem-solving skills to validate IT processes through testing, ensuring that business investments in IT initiatives are maximized.

Responsibilities

• Develop and establish quality assurance measures and testing standards for all restaurant-facing applications (e.g., POS, Recipe Viewer, iPad applications).
• Prepare and deliver reports, recommendations, or alternatives addressing existing and potential trouble areas in the new POS system.
• Create and execute test plans and scripts to determine optimal application performance according to specifications.
• Verify and revise quality assurance standards as needed.
• Ensure testing activities meet business requirements and systems goals, fulfilling end-user requirements and identifying potential issues.
• Authorize the approval or denial of software builds based on test results.
• Collaborate with software/systems personnel in application testing, including system, unit, regression, load, and acceptance testing methods.
• Make recommendations for application improvements to programmers and software developers or engineers.
• Communicate test progress, results, and relevant information to project stakeholders and management.
• Test new software to ensure integration into company systems meets functional requirements, system compliance, and technical specifications.
• Analyze formal test results to discover and report defects, bugs, errors, configuration issues, and interoperability flaws.
• Assist in developing change control processes, practices, and guidelines for new and existing technologies.
• Participate in developing, distributing, and coordinating in-depth end-user reviews for modified and new systems or applications.
• Maintain Version Control database for software consistency across deployments.
• Maintain bug tracking and feature request database.
• Facilitate status meetings with the POS vendor.
• Provide 2nd level application support and 1st level help desk support.
• Provide after-hours on-call support to the restaurants.

Requirements

• Some college or equivalent work experience.
• Two years experience in a technical support role.
• Working knowledge of restaurant operations, computer hardware, and point-of-sale systems.
• Technical writing skills.
• Troubleshooting skills.
• Ability to work with noise distractions and interruptions.