QA and Training Analyst (Fraud-BSA), Marlboro, Hybrid, Full-Time

Digital Federal Credit Union - Marlborough, MA

Full-time

Marlborough, MA

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

This position is a key role within the Quality Assurance (QA) team, focusing on both QA efforts and training related to BSA (Bank Secrecy Act) and fraud detection and prevention measures. The role involves conducting comprehensive reviews of processes and systems to ensure compliance with regulatory requirements and industry best practices, as well as developing and facilitating training programs for new hires and ongoing education for other departments.

Responsibilities

• Conduct quality assurance reviews of fraud prevention and detection processes, including transaction monitoring, account verification, and identity authentication procedures.
• Conduct QA reviews of team members' work completed.
• Conduct quality assurance reviews of BSA processes, particularly reviewing team members' SARs and CTRs for accuracy and timely submission.
• Establish unique QA scorecards for multiple teams within Fraud and BSA.
• Document and communicate findings, observations, and recommendations from QA reviews, collaborating with cross-functional teams to implement corrective actions and process improvements.
• Create and curate engaging educational content for enterprise-wide awareness of Fraud and BSA.
• Participate in meetings with various departments to share awareness and educate on current Fraud and BSA trends and policy enhancements.
• Review and improve the current training curriculum with simplification in mind.
• Coordinate and facilitate instructor-led training sessions, webinars, and virtual learning experiences.
• Evaluate the effectiveness of Fraud and BSA education through assessments, surveys, and feedback mechanisms, making recommendations for continuous improvement.
• Collaborate with supervisors to diagnose training needs and develop appropriate interventions.
• Perform other job-related duties as assigned by managers.

Requirements

• 1-3 years of relevant experience required.
• Prior QA and training experience highly preferred.
• Fraud and/or BSA/AML experience is preferred.
• Experience preparing and/or filing SARs required and CTRs preferred.
• Strong experience with data and various data-oriented tools (SQL, advanced Excel skillset, etc.).
• Ability to create reports, preferably within the Power BI and Tableau space.
• Bachelor's degree preferred.
• Excellent communication and presentation skills, with the ability to articulate complex concepts and engage audiences effectively across all levels of the organization.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to present topics in an understandable way, utilizing adult learning principles.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities and work independently.

Nice-to-haves

• BSA/AML or Fraud Certifications

Benefits

• Excellent work-life balance
• Diversity, inclusion, and equity initiatives
• Equal opportunity employer