QA Engineer - Patient Experience

$115,000 - $135,000/Yr

Oshi Health

Full-time - Mid Level

Remote

Nursing and Residential Care Facilities

About the position

Oshi Health is seeking a passionate and experienced Quality Assurance Engineer to join our Patient Experience Squad. In this role, you will play a crucial part in enhancing the patient journey from onboarding to diagnosis and therapy. Our mission is to revolutionize digestive healthcare, and as a QA Engineer, you will ensure that every aspect of our digital clinic model meets the highest quality standards. You will collaborate closely with product, engineering, and design teams to refine user stories and ensure that acceptance criteria are clearly defined. Your expertise will be vital in conducting thorough testing of new features and ensuring that our releases are fully regression tested before going live. This position is ideal for someone who thrives in a fast-paced environment and is eager to make a significant impact in the healthcare sector. As part of your responsibilities, you will design, develop, and document test plans and cases based on established business requirements. You will execute test cases for new features, including standard functionality checks and edge case evaluations, while also managing the initial release completion. Your role will involve acting as the first quality gate, ensuring that all testing passes before tickets are approved or sent back for rework. You will also collaborate with other QA Engineers to build a comprehensive understanding of the Oshi platform and write automation tests where appropriate to improve regression testing efficiency. This position requires a detail-oriented individual who is not only skilled in manual testing but also possesses a creative and empathetic mindset to anticipate patient needs and actions.

Responsibilities

• Partner with product, engineering, and design teams to refine stories and ensure acceptance criteria are well-defined.
• Conduct daily evaluations of the QA swim-lane within JIRA for new feature work and pair with engineers to execute test cycles.
• Design, develop, and document test plans and cases for established business requirements.
• Execute test cases for new features through standard functionality and edge case checks, as well as full regression cycles for existing work to prepare for upcoming releases.
• Manage initial release completion, acting as the first quality gate by passing tickets if all testing passes or sending tickets back to developers for rework upon discovering bugs.
• Collaborate with QA Engineers on other squads to build a comprehensive understanding of the Oshi platform.
• Write automation testing where appropriate, improving regression testing efficiency.

Requirements

• An experienced manual tester with over 5 years in testing roles at startups.
• Skilled in coding languages such as Java, JavaScript, or equivalents.
• Experience testing mobile and web applications, (Salesforce a plus).
• Knowledgeable in agile development best practices and experienced with bug tracking software (we use JIRA + Zephyr).
• Analytically driven and results-oriented, constantly working to improve your craft.
• Detail-oriented in testing execution and meticulous in documentation.
• A creative and empathetic thinker who can anticipate patient actions and needs.
• A team player with excellent communication skills, providing clear insights and engaging in conversations.
• Experience in healthcare is preferred.

Nice-to-haves

• Experience with automated testing frameworks.
• Familiarity with CI/CD processes and tools.
• Understanding of UX/UI principles and their impact on patient experience.

Benefits

• Competitive compensation and meaningful equity.
• Employer-sponsored medical, dental and vision plans.
• Access to a 'Life Concierge' through Overalls, because we know life happens.
• Tailored professional development opportunities to learn and grow.
• Unlimited paid time off — take what you need, when you need it.
• 13 paid company holidays to power down.
• Team events, such as virtual cooking classes, games, and more.
• Recognition of professional and personal accomplishments.