QA Lead, Game Services

Epic Games - Cary, NC

Full-time - Mid Level

Cary, NC

Publishing Industries

About the position

The QA Lead position at Epic Games Services focuses on overseeing the testing process, risk management, and quality evaluation of products within the Online Platform - Services team. This role is crucial for ensuring optimal user experiences in games like Fortnite by managing a team of QA professionals and collaborating with various stakeholders to enhance game performance and device compatibility.

Responsibilities

• Lead, manage, and mentor a team of QA Engineers and SDETs to define acceptance criteria, identify risks, and plan testing coverage for upcoming features and optimizations.
• Review test plans from team members for proper coverage and identify gaps in the documentation.
• Become a subject matter expert in areas such as Backend RESTful API Services under the Game Services group.
• Provide constructive guidance to QA analysts and engineers to improve their work performance and career growth.
• Develop a plan that solves the week-to-week testing requirements and expectations at a team level, and lead the team to execute against that plan.
• Escalate risks and issues to ensure high visibility amongst partners for accurate decision-making and collaborate with engineering, production stakeholders, and other internal QA Teams.

Requirements

• Understanding of backend distributed systems and how they integrate into the entire Platform Ecosystem.
• Experience working with and testing distributed systems or RESTful API services.
• A deep understanding of defect reporting, version control, and standard coding practices.
• Analytical and problem-solving experience in technical environments.
• Ability to build relationships with stakeholders and execute on strategy in a team environment.
• Familiarity and willingness to learn new technical frameworks, concepts, and tools.
• Ability to prioritize and work independently, as well as in a team environment.
• Ability to thrive while working in a fast-paced working environment, with the ability to juggle multiple projects.
• Proven track record of successful contributions to the release of high-quality products.