QA Tester

$114,400 - $124,800/Yr

Software People - Tallahassee, FL

Full-time - Entry Level

Tallahassee, FL

Professional, Scientific, and Technical Services

About the position

The QA Tester position in Tallahassee, FL is a contract role focused on ensuring the quality and functionality of Lottery systems. The role involves developing test plans, conducting system tests, and collaborating with vendors to verify system enhancements and corrections. The QA Tester will also assist in training and guiding other analysts in quality assurance practices, while providing exceptional customer service to both internal and external stakeholders.

Responsibilities

• Develop System Test Plans and conduct multi-week system test scenarios to verify proper operation of changes to scratch-off and on-line sales, activity, validation, billing, and inventory tracking processes.
• Assist with selection and integration of a test tracking/management tool.
• Witness Vendor and/or conduct unit and integration level tests to verify enhancement modifications and anomaly corrections to the system and document the results of these tests.
• Research Lottery gaming system incidents and anomalies and report findings to the Information Resource Manager.
• Track Lottery and Vendor defect reports to closure following Lottery and vendor configuration management practices.
• Prepare and submit Software Change Requests to provide system enhancements or correct system deficiencies.
• Review, comment and, follow-up via corrective action, the result of development documentation analysis to include Requirement Specifications, Design Documents, User Manuals and Gaming Planning documentation.
• Assist users to define required software enhancements and communicate this information to Lottery Vendor Management and Software Developers.
• Work with the Information Resource Manager and Games Administration Managers to develop testing schedules, train the Analysts on effective testing practices, and develop and maintain defect reporting processes and issue escalation procedures.
• Support development of Lottery Software Quality Assurance (SQA) Policies and Procedures.
• Assist with training of project and SQA personnel in support of SQA tasks.
• Provide direction to SQA Analysts on performance of SQA duties.
• Assist in educating users on features and enhancements of Lottery vendor software products.
• Provide exceptional customer service to all internal and external customers.

Requirements

• 2 years of experience with Lottery Systems.
• 5 years of experience with ticketing and bug tracking systems.
• 5 years of experience developing System Test Plans and test scenarios.
• Ability to exercise independent judgment.
• Knowledge of Lottery Systems preferred.
• Knowledge of ticketing and bug tracking systems.
• Ability to clearly communicate system capabilities and limitations to users and department directors with assistance from the Information Resource Manager.
• Ability to communicate Lottery requirements, needs and direction to the Lottery gaming vendor(s) with assistance from the Information Resource Manager.
• Working knowledge of data processing principles and terminology.
• Knowledge of word processing, spreadsheet, and electronic mail programs.
• Ability to create detailed test scripts, document test activity, and audit system reports to verify the integrity of system operation with assistance from senior personnel.
• Ability to understand complex system processes and communicate verbally and in writing with technical and non-technical personnel with assistance from senior personnel.
• Ability to organize and prioritize tasks.
• Ability to keep immediate supervisor informed of pertinent information relating to job responsibilities.

Benefits

• Competitive hourly pay of $55 - $60 per hour.
• Opportunity to work on a long-term contract (12+ months).
• Gain experience in Lottery systems and quality assurance.