QTC Staffing and Operations Coordinator - Direct

Quest - Apopka, FL

Part-time,Full-time - Entry Level

Apopka, FL

501-1,000 employees

Gasoline Stations and Fuel Dealers

About the position

The Staffing & Operations Coordinator at Quest, Inc. plays a crucial role in providing leadership and support to Skill Instructor staff, ensuring the delivery of quality services to individuals with developmental disabilities. This position involves managing staffing schedules, facilitating training, and maintaining a safe and effective work environment. The Coordinator is responsible for overseeing daily operations, performance feedback, and collaboration with various teams to meet the needs of clients and staff alike.

Responsibilities

• Provides direct on-floor leadership and support during operating hours to Skill Instructor staff, including assigning tasks/responsibilities and communicating daily activities.
• Continually provides routine feedback to Skill Instructors and performs formal performance feedback during Introductory Period, monthly and annually.
• Facilitates feedback to Skill Instructors from other team members.
• Develops, monitors, and maintains the staffing schedule for direct reports, updating it weekly and/or daily to meet staffing needs.
• Manages schedule to provide staff time-off to meet correct ratios while avoiding overtime.
• Works in partnership with Client Services Coordinator to ensure clients receive continuous active treatment in alignment with Support and Individual Implementation Plans.
• Collaborates with nursing staff to ensure excellence in the delivery of health care services by Skill Instructors.
• Partners with behavior/validations staff to ensure correct implementation of behavior plans/procedures and aids during crisis situations as needed.
• Recruits, interviews, and hires direct reports, including full-time, part-time, and part-time on-call employees.
• Establishes clear performance expectations with direct reports and leads staff training opportunities.
• Participates in the staff grievance process to a satisfactory resolution.
• Tracks and maintains records of absentee reports, time-off requests, or other areas affecting the status of the schedule.
• Regularly monitors time-clock punches of direct reports and corrects as needed.
• Completes payroll for direct reports, checks off payroll prior to appointed deadline, and adjusts payroll corrections as needed.
• Completes incident report paperwork, investigations, and follow-up as needed.
• Oversees risk management activities to ensure a safe environment to decrease staff injuries, client injuries, and decrease first aid and worker's compensation claims.
• Maintains a presentable, clean, and safe work environment at all times.
• Follows all Quest policies and procedures and meets all training/meeting obligations.

Requirements

• High school diploma and must be 18 years or older required.
• Minimum 2 years supervisory experience required.
• Minimum of 1 year experience working directly with individuals with developmental disabilities preferred.
• Florida Driver's License with no more than two moving violations in the past three years.
• Able to work in the US and not require Visa Sponsorship from the company now or in the future.
• Effectively communicate at all levels, write, and speak English using acceptable grammar, punctuation, and spelling.
• Understand and follow multiple steps and verbal instructions in English without assistance or supervision.
• Organize and prioritize workflow to meet deadlines.
• Work independently without constant supervision and complete tasks in a timely manner.
• Problem-solve and use good judgement in making decisions.
• Conduct self in a professional and courteous manner.
• Present a professional appearance as a representative of the community.
• Keep information confidential and refrain from gossip, can set appropriate professional boundaries with all staff.
• Delegate work to maximize efficiency and develop staff for further growth opportunities in the company.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off (PTO)
• Student loan repayment