Qualified Service Technician

Panasonic - Saint Rose, LA

Full-time - Entry Level

Saint Rose, LA

Computer and Electronic Product Manufacturing

About the position

The Qualified Service Technician position at Hussmann Corporation involves responding to customer needs for service and maintenance of refrigeration, heating, and air-conditioning systems primarily in supermarkets and convenience stores. The role requires performing routine maintenance, diagnosis, and repair of various refrigeration systems under the guidance of a Master or Lead Service Technician, while also ensuring excellent customer relations and accurate documentation of services provided.

Responsibilities

• Perform prescribed routine maintenance procedures on supermarket refrigeration systems and temperature-controlled merchandisers with direction from a Master or Lead Service Technician.
• Conduct preventative maintenance tasks such as compressor changes, leak searching, and coil washing under supervision.
• Acquire knowledge through on-the-job training, including new product development and service bulletins.
• Complete necessary documentation and electronic communication accurately and timely.
• Utilize a hand-held computer for customer paperwork and invoicing requirements.
• Maintain and manage truck inventory in an orderly manner and adhere to vehicle maintenance program guidelines.
• Identify and use standard tools of the trade, including refrigerant recovery equipment.
• Develop and maintain excellent customer relations and articulate equipment malfunctions using correct terminology.
• Perform service on various refrigeration systems, including conventional systems and walk-in coolers, under supervision.
• Demonstrate understanding of refrigerant properties, sub-cooling, superheat, and basic electrical troubleshooting.
• Safely handle R290 refrigerant and other hazardous materials.
• De-ice case and walk-in evaporator coils, replace fan motors, and wash condenser coils.
• Understand system evacuation, charging, pump down, and defrost processes.
• Perform additional duties as assigned.

Requirements

• High School Diploma/GED required; HVAC-R Technical School Degree preferred.
• Minimum of 2 years of experience in the field or 0 years with Certification from a Technical School for external candidates; 1 year as a General Laborer with completion of OJT & Skills Assessment for internal candidates.
• Valid driver's license and safe driving record in accordance with fleet policy.
• Physical ability to walk distances, bench and crouch, climb ladders, work at high elevations, and lift/carry objects up to fifty pounds repetitively.
• Excellent verbal and written communication skills, detail-oriented, and highly motivated.
• Strong mechanical aptitude and knowledge of basic maintenance tasks and hand tools.
• Familiarity with HVAC heating and cooling concepts and basic electrical schematics.
• Ability to work nights and/or weekends as required.
• Working knowledge of basic refrigeration and/or commercial refrigeration and HVAC preferred.
• EPA 608 universal certification.

Nice-to-haves

• Strong leadership and business acumen.
• Superior decision-making ability and paperwork skills.

Benefits

• Comprehensive Insurance Plans: Health, Dental, and Vision
• 401k with Company Matching Contribution
• Discretionary 401k Company Contribution
• Tuition Reimbursement Program
• Life/Disability Insurance
• Family Leave
• Employee Discounts
• Paid Vacation and Holidays
• Wellness Program
• Identity Protection
• Community Stewardship
• Employee Assistance Program