Quality Analyst - Data Problem Management Team - (Microsoft Suite)

PNC - Rocky Mount, NC

Full-time - Entry Level

Rocky Mount, NC

Credit Intermediation and Related Activities

About the position

As a Quality Analyst within PNC's Data Problem Management Team, you will support the development and continuous improvement of the quality management system. This role involves generating reports, participating in supplier quality initiatives, conducting quality analysis, and providing recommendations for continuous improvement projects. You will be based in Rocky Mount, NC, and will play a key role in ensuring customer satisfaction and managing risks associated with business objectives.

Responsibilities

• Supports the development and continuous improvement of the quality management system.
• Generates reports for distribution to various users in the organization, customers, or suppliers.
• Participates in supplier quality improvement initiatives; works with suppliers to develop and improve incoming quality levels.
• Conducts quality analysis; identifies systemic issues, facilitates effective root cause analysis and corrective actions.
• Provides conclusions and recommendations for issues and/or continuous improvement projects.

Requirements

• Strong Microsoft Suite of Products Experience
• Strong oral and written communication skills
• Project Management skills
• Ability to multi-task
• Strong analytical skills
• Leadership skills
• University/college degree with less than 1 year of professional experience or a comparable combination of education and experience.

Nice-to-haves

• Change Management
• Corporate Governance
• Data Analytics
• Process Efficiencies
• Process Improvements
• Risk Assessments

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year, depending on career level and years of service.