Quality Analyst SME III

Mr. Tire - Rockaway Township, NJ

Full-time - Mid Level

Rockaway Township, NJ

Motor Vehicle and Parts Dealers

About the position

The Quality Analyst SME III is responsible for providing comprehensive support services for the Armament Center DREN Network at Picatinny Arsenal. This role focuses on network maintenance, performance optimization, compliance reporting, incident response, and security surveillance, ensuring high service standards and user satisfaction through effective quality control measures.

Responsibilities

• Implement quality control measures to ensure the highest service standards
• Regularly assess and improve service delivery based on user feedback and technological advancements
• Provide a helpdesk for user inquiries and technical issues
• Resolve connectivity, access, and usage problems
• Collect user feedback to improve network services
• Address user concerns and suggestions in a timely manner
• Maintenance includes license management, complete administration to include patches and updates to systems, and scheduling installations accordingly
• Interact effectively with a diverse user population to include administrative personnel, scientists and engineers.

Requirements

• MS degree in Computer Science or other related field with 10 years' experience OR B.S. degree in Computer Science or other related field with 8 years' experience OR Associates Degree with 6 years experience working
• 4/6 years' experience in developing and implementing quality programs such as verification and validation, configuration management, ISO certification, total quality management, quality assurance (QA), QC, and continuous improvement
• 4/6 years' experience in coordinating with the program and/or project manager to ensure problem solution and user satisfaction; performing analysis of business processes and tracking data to ensure compliance to contractual requirements; developing reports to recommend changes to improve processes and trend analysis of program issues
• Minimum of Secret (S) clearance

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Paid Parking
• Employee Assistance Program