Quality and Compliance Manager

$70,000 - $70,000/Yr

Menzies Aviation - DFW Airport, TX

Full-time - Mid Level

Remote - DFW Airport, TX

Support Activities for Transportation

About the position

The Quality and Compliance Manager is responsible for auditing and reporting compliance with safety and security directives at Menzies Aviation. This role involves assessing and communicating safety, security, and operational program levels for all services provided by the company, ensuring adherence to established standards and promoting a culture of safety within the organization.

Responsibilities

• Audit all services provided by Menzies Aviation, including ramp, passenger service, cargo acceptance and handling, fueling, and de-icing.
• Issue audit reports in a timely manner.
• Coordinate audit schedules with stations and other auditors to ensure adherence to the audit plan developed by the Director of Quality Assurance and Compliance.
• Evaluate compliance without bias based on defined standards.
• Provide feedback on the Quality Program based on experience and field work.
• Assist the Director of QA & Compliance with audit follow-up.
• Participate as a key member of the network risk management team promoting a ‘Safety First' culture.
• Lead by example and correct at-risk behaviors of staff, providing on-the-spot training and coaching as required.
• Ensure the cascade of relevant Safety information to staff via daily shift briefings.
• Implement the MA Safety Management System (SMS) within their area of control and encourage staff engagement in safety management processes.
• Be familiar with all aspects of the local Emergency Response Plan/Local Contingency Plan.
• Ensure staff adherence to Standard Operating Procedures (SOPs) and associated training.
• Ensure that equipment is properly inspected before use and that unsafe equipment is removed from service.
• Promote Menzies' Fair & Just reporting culture at all levels of the business.
• Report incidents and accidents into MORSE and participate in required investigations and corrective actions.
• Complete routine performance assessments of people, processes, and facilities/equipment using the SMART tool.

Requirements

• High school diploma or equivalent with at least five years of experience in airline or air cargo operations, preferably with a background in ground handling, fueling, cargo, and/or de-icing.
• Ability to effectively communicate verbally and in writing to all levels of employee groups, including senior management.
• Must possess a valid driver's license and passport.
• Ability to travel extensively throughout the Americas region, including international travel (roughly 50-70% travel required).
• Experience with auditing, airline safety, or airline/airport operational management required.
• Ability to provide professional coaching and training for operational personnel.
• Must be self-motivated, disciplined, and possess excellent interpersonal skills.
• PC literate (Word, Excel, PowerPoint) to a proficient level.

Nice-to-haves

• Fluency in Spanish is preferred.
• Experience in a busy, high-pressure environment.
• Experience dealing with confidential and sensitive work.

Benefits

• Competitive salary of $70,000.00 USD.
• Flexible working hours based on company needs, including remote work options.