Quality Assurance Analyst - Claremore, OK #3292

Oklahoma Employment Security Commission - Stillwater, OK

Full-time

Stillwater, OK

About the position

The Quality Assurance Analyst is responsible for monitoring various departments at RCB Bank to ensure adherence to procedures, business policies, and regulatory requirements. This role involves developing and maintaining strategies for measuring and trending service quality from both internal and external customer perspectives.

Responsibilities

• Analyze quality monitoring data and customer service results from various sources by identifying trends and issues and presenting summary reports to senior managers.
• Assist in performing a quality review on data and images entered into various systems by branch and departmental staff.
• Assist in performing reviews of various regulations that the Deposit/Retail Operations covers.
• Interact regularly with various banking business line staff, auditors, and regulators.
• Participate in projects supporting the overall Deposit Operations/Retail compliance program.
• Perform periodic reviews to assess the level of regulatory compliance.

Requirements

• High school diploma or GED required.
• Banking experience preferred, particularly as a teller or new accounts representative.
• General clerical experience.
• Quality Assurance experience preferred.
• Customer service experience preferred.
• Business document review experience preferred.
• Understanding of banking compliance and regulation experience preferred.
• Strong analytical and problem-solving skills.
• Strong interpersonal and communication skills, both verbal and written.
• Attention to detail and ability to excel in a fast-paced environment.
• Ability to communicate in both technical and non-technical terms with vendors/partners and staff.
• Ability to work with minimal direction while maintaining focus and productivity.
• Knowledge of all Bank products, services, and procedures.
• Ability to thrive in a team-centric organization.
• Knowledge of applicable computer systems, such as Microsoft Word, Excel, PowerPoint, Visio, Access, Cognos Query studio, and Outlook.
• General knowledge of creating and implementing test environments for system upgrades.
• Proven excellence in tracking projects and reports while maintaining strict deadlines.