Quality Assurance Analyst - Fraud

$63,150 - $90,000/Yr

Dish - Englewood, CO

Full-time - Entry Level

Englewood, CO

5,001-10,000 employees

Broadcasting and Content Providers

About the position

The Quality Assurance Analyst - Fraud position at DISH involves conducting audits and monitoring activities to ensure the integrity of order and account information while preventing and detecting fraud. The role requires analyzing patterns and trends, providing feedback to team members, and collaborating with leadership to improve processes and compliance with legal standards.

Responsibilities

• Conduct regular audits by reviewing recordings of inbound and outbound calls, customer files, and fraud tools.
• Identify patterns and trends to incorporate into current policies and procedures.
• Summarize and deliver feedback to Wireless Fraud Care Specialists and their coaching staff.
• Prepare detailed reports highlighting key findings and recommendations for improvements.
• Collaborate with leadership to develop and refine policies, procedures, and strategies based on QA findings.
• Ensure compliance with relevant legal, regulatory, and company standards.

Requirements

• Bachelor's Degree or equivalent from a four-year college or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics, Statistics, or Criminal Justice.
• 2+ years of related experience, or equivalent combination of education and experience.
• Experience in fraud detection, risk management, or a related field preferred.
• Ability to analyze data, identify patterns, and recognize anomalies that may indicate fraudulent activity.
• Strong problem-solving skills and ability to suggest potential solutions based on observations.
• Detail-oriented with strong interpersonal skills.
• Intermediate level of proficiency in Microsoft Office and/or G-suite applications.

Nice-to-haves

• Experience in fraud detection or risk management is preferred.
• Ability to collaborate in a team environment and across other teams.
• Flexibility to accommodate changing business requirements.

Benefits

• 401(k) matching
• Employee stock purchase plan
• Flexible spending account
• Health savings account