Quality Assurance Analyst I

GCI - Anchorage, AK

Full-time - Entry Level

Remote - Anchorage, AK

Telecommunications

About the position

GCI's Quality Assurance Analyst I will provide professional IT quality assurance support by testing, evaluating, assessing, investigating, and troubleshooting IT systems and integrations. Write, revise, and verify quality standards and test procedures for program design and product evaluation. Attain quality of applications economically and efficiently resolving bugs, defects, and other potential issues.

Responsibilities

• Perform quality assurance and testing activities.
• Develop, document, and execute test plans and test cases in accordance with functional requirements and technical specifications.
• Create and execute regression test plans.
• Validate system application functionality across various hosted and on-prem solutions, integrations, integrated systems, operational processes, and custom development ensuring their alignment with design specifications and database updates.
• Write clear, concise defects and/or bugs and effectively communicate with developers and project team members to isolate problems.
• Work closely with technical resources and testers on review and resolution of issues.
• Review test plans and cases written by others for coverage and completeness.
• Review requirements and design documentation and participate in design reviews.
• Assist Project Managers and Scrum Masters in planning and estimating efforts, providing input and clarity on testing requirements and level of effort estimates.
• Conduct QA on support processes to ensure that the application and support solution meets quality standards and business needs.
• Work collaboratively with developers, business system analysts, project managers, and scrum masters to ensure quality product development and successful project deliveries.
• Assist in developing and maintaining quality assurance procedures and standards.

Requirements

• High School diploma or equivalent.
• Bachelor's degree in Business, Technology, Computer Science or relevant field.
• Minimum of three (3) years of experience in quality assurance, product/project management, configuration/development, business systems analysis, monitoring, or other related experience.

Nice-to-haves

• IT Project Experience.
• Software Test Certifications.
• Project Management Professional (PMP and/or PMP-ACP).
• Agile Certified Professional (ACP), IC Agile, LEAN Six Sigma.
• Certified Scrum Master (SAFE Certification).
• Applications, Programming, and Software certifications desirable.
• ITIL Certification (V3 or 4), Foundation, Practitioner, Intermediate, Expert, Managing Professional, Strategic Leader, Master.
• Telecommunications experience.
• Other telecom industry or job specific certifications.

Benefits

• Demonstrated commitment to GCI's Basic Principles, Mission Statement, Declaration of Principles and diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors.
• Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively.