Quality Assurance Analyst II

State of Massachusetts - Chelsea, MA

Full-time - Entry Level

Chelsea, MA

251-500 employees

Executive, Legislative, and Other General Government Support

About the position

The Quality Assurance Analyst II position at the Executive Office for Administration and Finance (A&F) focuses on ensuring the quality and reliability of web applications, particularly those built on .NET and the Microsoft Power Platform. The role involves a combination of independent work and collaboration within project teams, requiring strong analytical skills and a commitment to delivering high-quality results. The analyst will be responsible for developing test plans, executing regression tests, and providing production support, all while maintaining a high standard of professionalism and customer satisfaction.

Responsibilities

• Collaborate both independently and within a project team to design, develop and deliver test plans for new and existing functionality.
• Write clear, concise, and comprehensive use cases and test plans to ensure thorough testing of all application features.
• Continuously design and execute regression test plans in response to frequent and rapid changes.
• Generate and analyze data for tests, triage defects to draw conclusions, define issues and provide appropriate recommendations for resolution.
• Perform thorough requirement analysis to establish and define application use cases and test plans that align with business objectives.
• Provide detailed quality assurance analysis for .NET applications.
• Provide timely production support on all A&F-IT applications, as needed.
• Act as a dependable source of early feedback on new functionality and feature changes.
• Stay up to date with assigned tasks and provide regular progress reports to management.
• Assume additional duties and responsibilities, as assigned by management, supporting the completion of special and/or ongoing projects within the division.
• Comply with all administrative and customer service policies within the department and bureau, maintaining a high standard of professionalism and customer satisfaction.

Requirements

• At least two (2) years of full-time or equivalent part-time professional or practical experience in the field of information technology application development and support.
• Proven experience as a Quality Assurance Analyst or in a similar role, particularly with .NET applications.
• Strong understanding of software development life cycles (SDLC) and quality assurance methodologies.
• Proficiency in writing and executing test plans, use cases, and regression tests.
• Experience with defect management and data analysis.
• Excellent problem-solving skills and attention to detail.
• Ability to work both independently and within a team, managing multiple tasks in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Familiarity with production support processes and the ability to provide timely solutions to issues.

Nice-to-haves

• Experience with SQL Server and Oracle databases, including writing SQL queries to support testing efforts.

Benefits

• Comprehensive employee benefits package including health insurance, retirement plans, and paid time off.
• Support for ongoing education and professional development.
• Opportunities for career growth within the Commonwealth.
• Equal Opportunity Employer policies promoting diversity and inclusion.