Netimpact Strategies - Falls Church, VA
posted 4 months ago
We are looking for a skilled Quality Assurance Analyst - Level III to join our team in the DC, VA, MD area. The ideal candidate will have extensive experience in implementing quality control measures, conducting performance monitoring, ensuring compliance with standards, and supporting continuity of operations and disaster recovery efforts. This role requires meticulous attention to detail, strong analytical skills, and the ability to ensure adherence to performance objectives and standards. The Quality Assurance Analyst will play a critical role in ensuring that all performance objectives outlined in the Performance Requirements Summary (PRS) are met and that processes and procedures are implemented to achieve the Acceptable Quality Levels (AQL) specified for each performance objective. In this position, you will participate in the evaluation of contractor performance as per the Quality Assurance Surveillance Plan (QASP) and conduct systematic evaluations to ensure adherence to performance standards. You will define application standards, frequency of surveillance, and minimum acceptable performance levels, while also monitoring customer service requests to ensure a high response rate. Additionally, you will be responsible for ensuring that systems are maintained and configurations are current, with a focus on compliance with Information Assurance Vulnerability Management (IAVM) requirements. Your responsibilities will also include monitoring the operational status of systems, ensuring all mobile and portable systems are protected with encryption capabilities, and reporting quarterly on the number of mobile devices and their encryption status. You will support CODR activities, ensuring that periodic tests show CODR support is available within required time frames, and track all assets to ensure accuracy in documentation. Furthermore, you will provide corrective action plans for unfilled vacancies and ensure efficient logging and tracking of all service requests. This role requires a proactive approach to monitoring key application performance and responding to deskside support personnel to maintain network performance.