Quality Assurance Analyst

About the position

Link Solutions is seeking a Quality Assurance Analyst to join our team at Fort Knox, KY. Must be a US Citizen. Secret Clearance required. Non-remote (relocation incentive available). The Quality Assurance Analyst will be responsible for ensuring the highest standards of quality and compliance are met in the delivery of IT services and infrastructure support at the Network Enterprise Center (NEC) at Fort Knox, KY. This role involves developing and executing quality assurance plans, conducting audits, and working closely with various technical teams to ensure that all services meet or exceed established performance standards as outlined in the Performance Work Statement (PWS). Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Responsibilities

• Develop, maintain, and execute a Quality Control Plan to ensure all contractual requirements are met.
• Conduct regular audits and inspections of processes, procedures, and deliverables to ensure compliance with PWS requirements, Army regulations, and best practices.
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure consistent delivery of high-quality services.
• Identify potential risks to service quality and develop mitigation strategies.
• Foster a culture of continuous improvement by leading quality initiatives and training sessions.
• Work closely with delivery teams to ensure quality standards are understood and adhered to.
• Maintain comprehensive records of quality assurance activities, including audit results, corrective actions, and process improvements.

Requirements

• US Citizen.
• Ability to obtain and maintain a DoD Secret Clearance.
• One (1+) years of relevant experience in a QC or QA role, particularly within IT or network environments.
• Proven ability to develop, maintain, and execute comprehensive Quality Control Plans.
• Skilled in conducting regular audits and inspections to ensure compliance with PWS requirements.
• Proficient in monitoring KPIs and SLAs, providing regular performance reports.
• Strong background in identifying service quality risks and developing mitigation strategies.

Nice-to-haves

• Active Secret Clearance.
• BA/BS degree in Engineering, Computer Science, Information Systems, or a related field.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140.
• Experience providing DoD organizations with technical support.
• Experience working in a Department of Defense (DoD) environment.
• Excellent communication skills (written and oral) and interpersonal skills.
• Strong self-starter requiring minimal supervision.

Benefits

• Paid holidays
• Paid time off
• Medical, dental, vision insurance
• Company-paid long and short-term disability
• Life insurance
• Referral bonuses
• Relocation reimbursement program
• Certification reimbursement program
• Retirement