Quality Assurance Analyst

$75,987 - $82,412/Yr

Credit Human - San Antonio, TX

Full-time - Mid Level

Onsite - San Antonio, TX

Credit Intermediation and Related Activities

About the position

The Quality Assurance Analyst for the Sustainable Home Lending Department is responsible for ensuring that business processes comply with internal and external regulations. This role involves functional testing of software, documenting defects, and providing regulatory advisory services. The analyst will collaborate with stakeholders to monitor compliance and improve business processes, ensuring alignment with Credit Human's social vision and values.

Responsibilities

• Functional testing of business requirements
• Documenting and tracking software development defects and enhancements
• Providing regulatory and compliance advisory services
• Acting as a liaison for external and internal examinations/audits
• Managing member complaints, regulatory reporting, and dashboards

Requirements

• 2-3 years of experience in functional software testing & writing test scripts and use cases
• 2-3 years of compliance/regulations experience associated with lending and support service operations
• Experience developing and implementing business plans and collaborating with business partners
• Experience establishing goals and metrics and monitoring performance
• Experience in enforcing departmental policy and regulatory compliance

Nice-to-haves

• Experience with using Salesforce
• NAFCU Certified Compliance Officer (NCCO) or equivalent certification
• Salesforce Business Analyst Certification

Benefits

• Insurance coverage
• College tuition reimbursement