Quality Assurance Coordinator

Hilton - Celebration, FL

Full-time - Entry Level

Celebration, FL

1,001-5,000 employees

Accommodation

About the position

The Quality Assurance Coordinator serves as the primary liaison for customers, managing the follow-up process for incomplete paperwork and contracts related to client purchases. This role involves preparing and sorting contract documents, monitoring customer cancellations, and assisting in various quality assurance projects. The coordinator is responsible for maintaining inventory, managing schedules, and ensuring the accuracy of outgoing contracts, all while supporting the overall operations of the quality assurance department.

Responsibilities

• Serve as the primary liaison to customers regarding incomplete paperwork and contracts.
• Sort and prepare accurate order of HGV contract documents for new and upgrading owners.
• Monitor and record customer cancellation letters received by the department.
• Assist in processing customer cancellations and preparing related files.
• Prepare and supervise the Issue Report while communicating with the QA manager.
• Review all mail-out contracts for accuracy before they are sent.
• Stock items for the day, including lifting boxes up to 20 pounds.
• Manage inventory and supplies for the quality assurance department.
• Assist with various projects and programs within the quality assurance department.
• Order office supplies for the department.
• Assist in resolving audit issues.
• Create, distribute, and manage all QA schedules.

Requirements

• Minimum 1 year of customer service experience.
• High School Diploma or GED.
• Valid Notary License or ability to acquire one.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Ability to calculate figures and amounts such as commissions, proportions, and percentages.

Nice-to-haves

• Previous Timeshare/Vacation Ownership experience.
• 1 year or more of administrative/clerical work experience.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K plan
• Paid Time Off (PTO) program
• Extraordinary travel benefits