Capital One - McLean, VA
posted 2 months ago
Capital One is seeking an Associate Process Manager to oversee quality assurance and documentation for various digital advertising channels, including Meta (Facebook & Instagram), YouTube, Discovery Ads, and Yahoo Mail. This role is crucial in supporting a team of digital marketers dedicated to driving credit card acquisitions. The Associate Process Manager will be responsible for verifying that campaigns and ads are accurately implemented by team members or through agency partners. Additionally, the role involves documenting key project artifacts and maintaining reference materials to ensure smooth operations and compliance with audit requirements. The ideal candidate will possess a strong attention to detail and be comfortable working with spreadsheets, as well as have the ability to quickly learn new platforms. This position is hybrid, requiring associates to spend approximately half their time (2-3 days per week) in-person at one of the designated offices. Mondays and Fridays are designated as enterprise-wide virtual workdays, while Tuesdays, Wednesdays, and Thursdays are in-person days, allowing team members to collaborate in beautifully designed team areas. In this role, the Associate Process Manager will support the media strategy and operations team by reviewing project documents for consistency, technical accuracy, and completeness. They will conduct quality assurance reviews of advertising platforms to ensure the accuracy of execution after changes have been made by the ad operations team. The manager will also be responsible for managing the team's filing system on Google Drive, archiving all project documents and approvals to meet audit requirements, and recommending naming conventions to manage projects effectively. As the process subject matter expert, the manager will maintain a playbook outlining team practices and identify areas for process improvements. Furthermore, they will maintain reference materials, including a project tracker and an index of advertisements, and communicate across a high-performing team to understand workload and timelines for multiple projects.