Quality Assurance Engineer

DaVita - Denver, CO

Full-time - Entry Level

Denver, CO

Ambulatory Health Care Services

About the position

The Quality Assurance Engineer will play a crucial role in ensuring the quality and efficacy of digital campaigns across various platforms. This position involves providing QA and UAT support for multi-channel campaigns, including Email, SMS, Landing Pages, and IVR. The ideal candidate will be detail-oriented, proactive, and possess a deep understanding of Quality Assurance and User Acceptance Testing best practices.

Responsibilities

• Develop and execute comprehensive test plans, test cases, and test scripts for digital campaigns, including Email, Landing Pages, SMS, and IVR.
• Conduct thorough manual and automated testing to verify the functionality, performance, and user experience of E2E campaign elements.
• Collaborate with business strategists, designers, data engineers, and development teams to understand campaign requirements and identify potential risks and issues.
• Identify, document, and track defects, ensuring timely resolution and retesting as needed.
• Analyze test results and provide actionable insights to improve campaign effectiveness and user engagement.
• Perform regression testing to ensure that updates or changes do not negatively impact existing campaigns.
• Maintain detailed documentation of testing processes, results, and best practices for continuous improvement.
• Help troubleshoot issues and provide solutions to ensure timely resolution.
• Develop and manage QA metrics to track quality assurance performance, identifying trends and areas for improvement in campaign accuracy and delivery.
• Stay updated on industry trends, tools, and best practices in quality assurance.
• Collaborate with business and technical teams to identify areas for process improvements.
• Create user guides and training materials for team members on quality assurance practices.
• Participate in cross-functional meetings to communicate testing results and insights.

Requirements

• Bachelor's degree or relevant experience.
• Proven experience in quality assurance, specifically in digital campaign testing.
• Familiarity with digital platforms (Salesforce, Data Cloud, Marketing Cloud, GCP, etc.) and their functionalities.
• Strong analytical skills and meticulous attention to detail.
• Excellent communication and collaboration skills, with the ability to work effectively across teams.

Nice-to-haves

• Experience with automated testing tools and methodologies is a plus.
• Understanding of Agile methodologies and project management tools (e.g., JIRA, Xray) is a plus.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.