Quality Assurance Manager

$72,800 - $72,800/Yr

Volunteers of America - Greater New York - New York, NY

Full-time - Mid Level

New York, NY

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Quality Assurance Manager provides a valuable resource to program managers and direct care staff who have the basic responsibility to provide the best possible services to their program clients. The Quality Assurance Manager uses his/her skills in program design, staff training, service evaluation and staff consultation to assist program staff and senior management to achieve this important goal. The Schwartz Assessment Shelter is a shelter for men operating 24 hours a day and seven days a week. Clients are referred to the program by the New York City Department of Homeless Services.

Responsibilities

• Ensure that approved systems of data collection, evaluation and quality improvement are in place, operating according to approved procedures, and providing accurate, useful data.
• Provide training and follow-up consultation to designated direct care and supervisory staff to ensure strong staff skills in delivery of program services including the use of adopted service models.
• Participate in quality assurance activities including monitoring outcome data, attending quality assurance meetings, making recommendations to the sector and program directors, and providing written reports.
• Monitor results of external surveys conducted by licensing, funding and local agencies as well as voluntary certification surveys. Conduct prevention activities, including mock surveys using outside survey standards.
• Provide assistance with conducting internal audits and surveys as directed by Supervisor. Provide result reports and follow up to ensure full correction of deficiencies.
• Perform other related duties as requested.

Requirements

• Bachelor's degree in a related field.
• Five years of experience in program management, staff supervision, program evaluation, and staff training.

Benefits

• Medical
• Dental
• Vision
• Prescription coverage
• Life insurance
• Retirement plan
• Educational Reimbursement Program (includes tuition and license/certification)
• Paid Time Off which is accrued monthly and rolls over from year to year.
• Paid Birthday Holiday