Quality Assurance Project Coordinator

Washington Metropolitan Area Transit Authority - Washington, DC

Full-time - Mid Level

Washington, DC

Transit and Ground Passenger Transportation

About the position

The Quality Assurance Project Coordinator is responsible for managing complex oversight functions related to regulatory audits and corrective action plans within WMATA. This role involves acting as a liaison between internal and external entities, ensuring effective communication and coordination of audit processes, quality documentation, and compliance with established policies. The incumbent supervises a team, oversees the development of quality documentation, and manages the Quality Management System Plan, ensuring that all departments comply with quality standards and policies.

Responsibilities

• Manage the audit review process, including document collection and communication of audit findings.
• Ensure compliance with audit requirements and schedules as per process control documents.
• Oversee the creation and management of corrective action plans (CAPs) based on audit findings.
• Prepare and deliver presentations to stakeholders regarding the Quality Management System (QMS).
• Delegate assignments to Quality Assurance staff and oversee day-to-day operations related to compliance issues.
• Create documents and reports associated with audits and QMS standards for public consumption.
• Serve as a liaison between internal and external auditors and stakeholders.
• Prepare and submit reports on CAP progression and compliance with training requirements.
• Communicate with stakeholders on performance and progress of CAPs and QMS standards.
• Review and ensure accuracy of stakeholder documents and policies.
• Manage the triennial update and quality review process for agency policies and instructions.
• Complete supervisory requirements for direct reports, including performance monitoring and recruitment.
• Provide training sessions and mentorship to team members.

Requirements

• Bachelor's degree in Engineering, Business Administration, Information Systems, Project Management, or a related field.
• Five (5) years of experience managing people and programs in business operations, quality management, operational auditing, or data analytics.

Nice-to-haves

• ISO 9001 Lead Auditor Certification or equivalent certification such as Certified Quality Auditor (CQA).
• Experience in Project Management, Engineering, IT, or Accounting.

Benefits

• Health insurance
• Paid holidays
• Flexible scheduling
• Professional development opportunities